Microsoft Calling Plans for Teams are a great way for Teams users to enable the telephony features of Microsoft Teams without having to deploy any of the infrastructure required for Teams Direct Routing. When you use the Calling Plan service,
telecom
A collection of 8 posts
The CRTC once again fails Canadians
As you may have seen in the news recently, Canadian merchants are starting to charge processing fees for credit card transcations. The history of this goes back to 2018, when class action lawsuits were brought in BC, AB, ON, SK
Brief Summary of the Rogers Outage RFI
Late last night the CRTC posted the reply from Rogers to the request for information (RFI) it sent last week. In the RFI, the CRTC asked Rogers to respond to 55 questions about the multi-day Canada-wide service outage that started
Rogers outage postmortem - is it time for structural separation?
On Friday July 8th around 4:45AM, the Rogers network in Canada went down hard. Cellular, internet, and cable services were disrupted for customers across the country. The NetBlocks monitoring group estimated the outage knocked out a quarter of Canada's
The cautionary tale of the $5000 pop-up window
It started with a pop-up window on an old Windows PC indicating there was a problem with the computer. The user needed to contact Microsoft support via an 800 number for assitance to resolve the error. Innocent enough, right? That
Canadians deserve service based competition
In my talk a few weeks ago at RAG New Orleans I ended by saying "Or maybe the situation is worse. Maybe the regulator fails to see that smaller players – who function without large scale facilities - are legitimate stakeholders
The CST-GA is "SHAKEN" down small carriers
If you've been following by blog, you'll know that equal access for all telecommunications providers to participate in the SHAKEN/STIR call authentication framework has been one of the causes I have been most passionate about. In late August, smaller
The Canadian PSTN needs Next Generation Routing
Last week wasn't great for the Canadian Public Switched Telephone Network (PSTN). Two of Canada's largest competitive carriers suffered outages - Iristel was victim of a DDoS attack that lasted over 24 hours, between November 15th and 16th. At the